SHIPPING POLICY – LUNARASH.COM

Order Confirmation & Tracking Information

Once you place an order on LunarAsh.com, you will receive a confirmation email verifying that your order has been successfully submitted. Once your order has been shipped, you will receive a shipment notification email containing your tracking number. You can select your preferred shipping method during the checkout process on the Order Information page.

Order Processing Time

We process orders from Monday to Friday, with a standard processing time of 1 to 2 business days. Please note that we do not operate on weekends, which may result in minor delays. During peak seasons or high order volumes, processing may take up to 3 business days.

Orders containing incomplete or incorrect payment or shipping information may experience additional processing delays.

Shipping Method

All orders are shipped from our U.S. warehouse located at:
📍 130 Oak St, McClellanville, SC 29458, United States
Shipments are handled by USPS.

Estimated Delivery Time

  • Processing Time: 1–2 business days

  • Shipping Time: 7–12 business days

  • Daily Order Cutoff Time: 11:00 PM

Shipping Fees

  • Continental United States: $5.99 (Standard Shipping, flat rate)

  • Rest of the World: $7.99 (Standard Shipping, flat rate)
    Shipping times may vary based on your destination.

Tracking Your Order

A tracking number will be provided via email once your order has been shipped. If you do not receive your tracking details within 5 business days, please contact us directly. Please note: some shipping carriers may require 2–5 business days to update tracking information in their system.

Address Changes

If you need to modify your shipping address, please contact us within 24 hours of placing your order by emailing:
📧 [email protected]

Shipping Restrictions & Responsibility

Customers are responsible for providing accurate and complete shipping information. Refunds will not be issued in the following cases:

  • Failed delivery after multiple attempts

  • Package refusal by the recipient

  • Delivery issues caused by incorrect or incomplete address

  • Tracking indicates delivery was successful, but the customer claims non-receipt

Taxes & Import Duties

All orders are shipped DDU (Delivered Duty Unpaid). This means import taxes, duties, and local fees are not included in the purchase price and must be paid by the customer upon delivery, if applicable.

LunarAsh is not responsible for reporting, collecting, or paying any customs or import duties. Please consult your local customs office for more information regarding additional charges in your country.