Privacy Policy

At LunarAsh Store, we are fully committed to safeguarding your privacy and ensuring a secure and trustworthy online experience. As legal counsel, we emphasize our strict adherence to best practices in data protection, transparency, and compliance with applicable privacy regulations. This Privacy Policy outlines the scope and purpose of the data we collect, the measures we take to protect it, and how your information is used to enhance your experience with us.

Information Collection

To provide you with a seamless shopping experience and efficient customer service, we may collect the following types of personal information when you interact with our website:

  • Contact details: Name, registered email address, phone number

  • Account credentials: Encrypted password

  • Demographic data: Gender, country of residence

  • Shipping and billing addresses

  • Payment information: Credit/debit card details

  • Technical data: Browser and operating system specifications, IP address, date and time stamps, and requested URLs

We may also request your organizational jurisdiction when applicable to ensure compliance with relevant local or international laws.

Use of Personal Information

Your personal data is used exclusively to:

  • Process and manage orders

  • Deliver products and services efficiently

  • Improve user experience on our website

  • Send transaction-related and account notifications

  • Respond to customer service inquiries

  • Inform you of temporary service interruptions or maintenance activities

Upon registration, you will receive a confirmation email. You may also receive updates related to your order, account, or site activity.

Marketing and Communications

By subscribing to our newsletter, you agree to receive occasional promotional emails regarding new products, exclusive offers, contests, and events. You may opt out at any time by clicking the “unsubscribe” link included in each email or by contacting our support team.

Third-Party Service Providers

To fulfill orders and process payments, we may share limited personal information with trusted third-party partners such as DHL, FedEx, and TNT. Credit/debit card data is securely transmitted to financial institutions using advanced encryption for payment processing. These service providers are contractually obligated to protect your data and use it solely for the specified purpose.

Legal Compliance and Information Disclosure

We may disclose personal information if required by law, regulation, legal process, or governmental request. In addition, such disclosure may occur to:

  • Enforce our terms and conditions

  • Prevent fraud or other illegal activities

  • Protect the rights, property, or safety of our customers or business

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant successor entity. Non-identifiable data may be shared with third-party partners for analytics and performance improvement.

Data Security

We implement strict physical, electronic, and administrative safeguards to protect your personal information. These include:

  • End-to-end data encryption

  • Secure server infrastructure

  • Controlled internal access to personal data

All data transfers outside our organization are subject to strict authorization protocols.

Policy Updates and Contact

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be communicated on our website. We encourage you to review this page periodically.

For questions, concerns, or further clarification regarding our Privacy Policy, please contact us via our Customer Service Center or email us at:

📧 [email protected]