Refund and Returns Policy
Effective Date: March 20, 2025

Thank you for shopping at LunarAsh.com. We are committed to delivering exceptional products and outstanding customer service. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy outlined below.

1. Returns

1.1 Eligibility

Most items may be returned within 30 days of receipt for a refund or exchange, subject to the following conditions:

  • Items must be in new, unused condition with all original tags and packaging intact.

  • A valid proof of purchase (such as your order number or receipt) must be provided.

1.2 Non-Returnable Items

We are unable to accept returns for the following:

  • Personalized or custom-made products

  • Items marked as final sale or clearance

  • Items that have been used, washed, or damaged

1.3 How to Return

To initiate a return, please follow these steps:

  1. Contact our Customer Service Team at [email protected] to request a Return Merchandise Authorization (RMA) number.

  2. Securely package the item in its original packaging, including the RMA number and proof of purchase.

  3. Ship the return to the address provided by our Customer Service Team.

2. Refunds

2.1 Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days to the original method of payment.

2.2 Shipping Costs

Please note:

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs, unless the return is due to a defective item or an error on our part.

2.3 Exchanges

To exchange an item for a different size, color, or style, please follow the return process and place a new order for the replacement item.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund at no additional cost.

4. Order Cancellations

Orders may be canceled within 2 hours of placement. After this window, we cannot guarantee the cancellation or modification of your order. Please contact our Customer Service Team immediately if you need to make changes.

5. Contact Us

If you have any questions or concerns regarding this policy, please reach out to us:

  • Email: [email protected]

  • Phone: +1 (843) 555-1234

  • Address: 130 Oak St, McClellanville, SC 29458, United States

Your satisfaction is important to us, and we appreciate your trust in LunarAsh.com.

6. Policy Updates

We reserve the right to update this Refund and Returns Policy as necessary. All changes will be posted on this page. We encourage you to review this policy periodically for the latest information.